Shipping Policy
Shipping Policy
Headbandsxo
📍 2340 Place Neptune, Brossard, QC J4Y 1R4
📞 450-888-8969
📧 info@headbandsxo.shop
Effective Date: October 26, 2025
1. Overview
At Headbandsxo, we aim to make your shopping experience smooth, fast, and reliable. All orders are processed and shipped directly from our warehouse in Brossard, Quebec, Canada, using trusted courier services.
We currently offer nationwide shipping within Canada and international shipping to select countries, ensuring your favorite hair accessories reach you quickly and safely.
2. Processing Time
Standard Processing Time: 0–1 business day after order confirmation.
Pre-Order Items: May require additional processing time, which will be clearly stated on the product page.
Orders placed on weekends or public holidays will be processed the next business day.
Once your order has been shipped, you’ll receive a tracking number via email to follow your parcel in real time.
3. Delivery Times
| Destination | Estimated Delivery Time | Courier Service |
|---|---|---|
| 🇨🇦 Canada | 2–4 Business Days | Canada Post / UPS |
| 🇺🇸 United States | 3–6 Business Days | UPS / USPS |
| 🌍 International | 7–14 Business Days | DHL / FedEx (depending on destination) |
Please note: Delivery times are estimates and may vary depending on weather, holidays, or customs processing.
4. Shipping Charges
FREE Shipping on all Canadian orders.
Flat Rate $19.99 USD for U.S. orders.
International Shipping: Calculated at checkout based on your location and package weight.
Shipping costs are clearly displayed before checkout and are non-refundable once the order is shipped.
5. Taxes and Import Duties
Canadian Customers: All taxes are included at checkout.
U.S. and International Customers: Import duties or taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are collected upon delivery by the courier service.
If duties are not paid and the order is returned, the refund will be processed minus shipping, handling, and any return fees.
6. Tracking Your Order
Once your package ships, you’ll receive a tracking link by email.
You can also track your parcel anytime at:
👉 https://www.ups.com/track
Please allow up to 24 hours after receiving your tracking email for the information to appear in the courier’s system.
7. Lost or Damaged Packages
We take utmost care in packaging every order. However, if your item arrives damaged or your parcel is lost in transit:
Contact us immediately at info@headbandsxo.shop.
Provide your order number and photos (if applicable).
We will open an investigation with the courier and either send a replacement or process a full refund once confirmed.
8. Incorrect Address or Failed Delivery
Please double-check your shipping details before completing your order.
If a package is returned due to an incorrect address or failed delivery, reshipping fees may apply.
9. Order Updates
We’ll keep you informed at every stage — from processing to shipment. You’ll receive:
An order confirmation email upon purchase
A shipping confirmation with a tracking link
Updates on any unexpected delays or stock issues
10. Contact Us
If you have any questions regarding shipping, tracking, or delivery, our support team is here to help.
📧 info@headbandsxo.shop
📞 450-888-8969
📍 2340 Place Neptune, Brossard, QC J4Y 1R4